Emergency Deliveries:
Please note that when ordering on-line, an Emergency Delivery is classed as delivery the next working day provided that the order is placed before the cut-off time on the working day preceding the day of delivery. (Generally most of our routing is organized the preceding working day, and therefore we have to have a cut-off time after which the routing becomes 'set-in-stone' for the next day and no further orders can be added.) The cut-off time is usually around mid-afternoon (usually 3pm) but the cut-off time may need to be adjusted from time to time depending on how busy things are.
Please note that weekends and Bank Holidays are not classed as working days.
To avoid confusion, if you obtain an on-line quote, the quote screen will make it plain what the delivery window options are and what the Emergency Delivery date will be and what the 'from' and 'to' delivery dates will be for those that can go with a wider delivery window.
Same-Day Deliveries:
Unfortunately we cannot offer a Same-Day service when ordering on-line.
However, we can often accommodate same-day emergency deliveries. If you do wish for a same-day delivery please contact the office direct and the office will be able to advise as to whether a same day delivery can be accommodated.
Weekend Deliveries:
Unfortunately we don't routinely operate at weekends but we do work occasional Saturdays when demand is high.
If you wish to be considered for a Saturday delivery please contact the office direct for availability.
Name Your Day Deliveries:
We recognize that some customers do not require an emergency delivery as such, but that they can only accept delivery on a certain date or on a certain day of the week and the customer needs to know in advance when we will be attending.
As things stand the website does not accommodate requests for deliveries on a specific date (unless it is a next day emergency delivery case), but if you require a certain date, please ring the office direct to enquire as to whether a specific date can be accommodated.